omenzies92 Posted October 24, 2023 Share Posted October 24, 2023 Is anyone else having issue inputting launch monitor data into the Arccos iOS app? I've tried on numerous clubs, and it will let me enter the carry distance then the app freezes. I can restart the app and the data doesn't seem to save. I am having the issue on an iPhone 14 Pro and having iOS 17. Quote Link to comment Share on other sites More sharing options...
KC Golf Posted October 31, 2023 Share Posted October 31, 2023 I haven't tried it. Will try to tinker with the App this weekend. Quote TSR 3 9.0 Autoflex 405x - Official Tester 2024 TSi 3 15.0 GD Tour AD - DI 6S Stiff Utility 2 Iron 18.0 - Nippon NS Pro 650GH Stiff / TS3 21 Hybrid Tensei AV Blue 65 HY Stiff 4 - 9 101T Irons - KBS Tour Lite Stiff - Official Tester 2023 Vokey SM9 46 F - 10 BV105 Stiff Vokey SM9 52 F - 12 Nippon NS Pro 950 Stiff Vokey Forged (Japan) 56 M - 10 DG S200 MG3 60 - 12 - Nippon NS Modus3 Tour 105 Stiff Champions Choice Newport 2+ Button Back - 35” / Pistolini Plus Z-Star Diamond Players 4 bag Official Tester - 2021 & Current Club Sensor User Link to comment Share on other sites More sharing options...
KC Golf Posted October 31, 2023 Share Posted October 31, 2023 On 10/24/2023 at 9:53 AM, omenzies92 said: Is anyone else having issue inputting launch monitor data into the Arccos iOS app? I've tried on numerous clubs, and it will let me enter the carry distance then the app freezes. I can restart the app and the data doesn't seem to save. I am having the issue on an iPhone 14 Pro and having iOS 17. Have you flagged the issue with Arccos? Their email based App problem solving is pretty good. Quote TSR 3 9.0 Autoflex 405x - Official Tester 2024 TSi 3 15.0 GD Tour AD - DI 6S Stiff Utility 2 Iron 18.0 - Nippon NS Pro 650GH Stiff / TS3 21 Hybrid Tensei AV Blue 65 HY Stiff 4 - 9 101T Irons - KBS Tour Lite Stiff - Official Tester 2023 Vokey SM9 46 F - 10 BV105 Stiff Vokey SM9 52 F - 12 Nippon NS Pro 950 Stiff Vokey Forged (Japan) 56 M - 10 DG S200 MG3 60 - 12 - Nippon NS Modus3 Tour 105 Stiff Champions Choice Newport 2+ Button Back - 35” / Pistolini Plus Z-Star Diamond Players 4 bag Official Tester - 2021 & Current Club Sensor User Link to comment Share on other sites More sharing options...
omenzies92 Posted October 31, 2023 Author Share Posted October 31, 2023 1 hour ago, KC Golf said: Have you flagged the issue with Arccos? Their email based App problem solving is pretty good. I reached out to them and they told me to delete and reinstall the app. I did that and it didnt fix the issue. They said that 3 other users have reported the issue too but they need more reports in order to look into it and resolve it. I guess im a bit out of luck and have to just go without that feature. A bit disappointing as I head into the winter in chicago, so was hoping the launch monitor data would able to help the AI to start next season off right. Quote Link to comment Share on other sites More sharing options...
KC Golf Posted October 31, 2023 Share Posted October 31, 2023 1 hour ago, omenzies92 said: I reached out to them and they told me to delete and reinstall the app. I did that and it didnt fix the issue. They said that 3 other users have reported the issue too but they need more reports in order to look into it and resolve it. I guess im a bit out of luck and have to just go without that feature. A bit disappointing as I head into the winter in chicago, so was hoping the launch monitor data would able to help the AI to start next season off right. I have IOS and I just tried the App and it took one data point for my Driver from my GC Quad. If I have any problems I will let you know. Quote TSR 3 9.0 Autoflex 405x - Official Tester 2024 TSi 3 15.0 GD Tour AD - DI 6S Stiff Utility 2 Iron 18.0 - Nippon NS Pro 650GH Stiff / TS3 21 Hybrid Tensei AV Blue 65 HY Stiff 4 - 9 101T Irons - KBS Tour Lite Stiff - Official Tester 2023 Vokey SM9 46 F - 10 BV105 Stiff Vokey SM9 52 F - 12 Nippon NS Pro 950 Stiff Vokey Forged (Japan) 56 M - 10 DG S200 MG3 60 - 12 - Nippon NS Modus3 Tour 105 Stiff Champions Choice Newport 2+ Button Back - 35” / Pistolini Plus Z-Star Diamond Players 4 bag Official Tester - 2021 & Current Club Sensor User Link to comment Share on other sites More sharing options...
omenzies92 Posted October 31, 2023 Author Share Posted October 31, 2023 1 minute ago, KC Golf said: I have IOS and I just tried the App and it took one data point for my Driver from my GC Quad. If I have any problems I will let you know. Was it there after closing and reopening the app? I have iOS as well and have had it where I can enter my monitor and carry distances without it freezing, but then when i close the app it doesnt save. Quote Link to comment Share on other sites More sharing options...
KC Golf Posted October 31, 2023 Share Posted October 31, 2023 Interesting. It’s spinning but not producing my Data. I will send a note to Arccos. Quote TSR 3 9.0 Autoflex 405x - Official Tester 2024 TSi 3 15.0 GD Tour AD - DI 6S Stiff Utility 2 Iron 18.0 - Nippon NS Pro 650GH Stiff / TS3 21 Hybrid Tensei AV Blue 65 HY Stiff 4 - 9 101T Irons - KBS Tour Lite Stiff - Official Tester 2023 Vokey SM9 46 F - 10 BV105 Stiff Vokey SM9 52 F - 12 Nippon NS Pro 950 Stiff Vokey Forged (Japan) 56 M - 10 DG S200 MG3 60 - 12 - Nippon NS Modus3 Tour 105 Stiff Champions Choice Newport 2+ Button Back - 35” / Pistolini Plus Z-Star Diamond Players 4 bag Official Tester - 2021 & Current Club Sensor User Link to comment Share on other sites More sharing options...
gavinski91 Posted October 31, 2023 Share Posted October 31, 2023 App also freezes for me as soon as I click the link to "Add Launch Monitor". Quote Driver - Radspeed XB at 7.5°, Aldila Rogue Silver 70-S 3 Wood - Radspeed, Aldila Rogue Silver 70-S 5 Wood - Radspeed, Fujikura Motore X F3 6-S Utility - Pro 225 3i, Mitsubishi MMT 105S Irons - Pro 225 4-5, 223 6-PW, KBS $-Taper 120 Wedges - King Cobra Snakebite 52° & 58°, KBS Hi-Rev 2.0 S Putter - Stroke Lab Black Ten 35" Ball - Chrome Tour Powered by 2020 ExPutt Official Review | 2021 Cobra Connect Five Participant | 2023 SuperSpeed Official Review | 2024 Claw Glove Review Link to comment Share on other sites More sharing options...
omenzies92 Posted October 31, 2023 Author Share Posted October 31, 2023 Just now, gavinski91 said: App also freezes for me as soon as I click the link to "Add Launch Monitor". That happens to me often. If you can start a support ticket with Arccos, I'd really appreciate it. Their response to my ticket seemed like they need more people with the problem before they look into it. gavinski91 1 Quote Link to comment Share on other sites More sharing options...
Buck1988 Posted November 30, 2023 Share Posted November 30, 2023 I have had this exact issue as well. Just tried it while tinkering with the app and it looks like they may have fixed it. What I can’t find though, is information on how to use this feature to begin with. I’m in an indoor simulator league for the fall and winter and would like to capture data from the Trackman launch monitor there if possible. Do you have to input every shot manually? On 10/31/2023 at 4:20 PM, omenzies92 said: That happens to me often. If you can start a support ticket with Arccos, I'd really appreciate it. Their response to my ticket seemed like they need more people with the problem before they look into it. Quote Link to comment Share on other sites More sharing options...
omenzies92 Posted November 30, 2023 Author Share Posted November 30, 2023 6 minutes ago, Buck1988 said: I have had this exact issue as well. Just tried it while tinkering with the app and it looks like they may have fixed it. What I can’t find though, is information on how to use this feature to begin with. I’m in an indoor simulator league for the fall and winter and would like to capture data from the Trackman launch monitor there if possible. Do you have to input every shot manually? I just tried mine again after a recent app update and i'm still having the same issues as I was previously. As for your indoor league question, I don't think this feature is meant for that. I think your are simply meant to take your average measurements for the stats Arccos has list and enter them. The Arccos caddie AI can then use that info in its calculations and considerations. I may be wrong, but that's how I was understanding this feature. Quote Link to comment Share on other sites More sharing options...
Buck1988 Posted November 30, 2023 Share Posted November 30, 2023 10 minutes ago, omenzies92 said: I just tried mine again after a recent app update and i'm still having the same issues as I was previously. As for your indoor league question, I don't think this feature is meant for that. I think your are simply meant to take your average measurements for the stats Arccos has list and enter them. The Arccos caddie AI can then use that info in its calculations and considerations. I may be wrong, but that's how I was understanding this feature. You’re probably right. It’s unfortunate because that seems like a half-baked feature, useful for a consistent golfer but maybe not so much for somebody trying to improve. I guess the main advantage is Arccos has access to your carry data when you need to deal with hazards on the course. I wish they would at least post an article about it on the support site. Quote Link to comment Share on other sites More sharing options...
omenzies92 Posted March 12 Author Share Posted March 12 Not officially fix or recognized by Arccos, but I've been able to input LM data here and there for clubs. I try input one data point at a time and then close and reopen the app with spotty success. Quote Link to comment Share on other sites More sharing options...
ArchCaptain Posted May 5 Share Posted May 5 I also put in a ticket. Sometimes, the data shows on the club, but often, it doesn't. If I click to add launch monitor data, it just spins. I also asked if they had any best practices. Should I hit ten or twenty balls to get an average? Would also like a little clarity on some of the inputs. Overall I think having the carry distance should be helpful for the ai caddie. Hopefully they can get the app working a little better for this feature. Quote "The only thing a golfer needs is more daylight" - Ben Hogan Link to comment Share on other sites More sharing options...
Sandy2314 Posted September 16 Share Posted September 16 (edited) On 10/24/2023 at 6:53 PM, omenzies92 said: Is anyone else having issue inputting launch monitor data into the Arccos iOS app? I've tried on numerous clubs, and it will let me enter the carry distance then the app freezes. I can restart the app and the data doesn't seem to save. I am having the issue on an iPhone 14 Pro and having iOS 17. I’ve been using the Arccos Launch Monitor for a while now, and I’ve noticed that sometimes the data doesn't update as smoothly as it should on my iPhone. It turns out, it was a cellular data issue causing the lag. If anyone else is experiencing this, I found this guide that shows how to fix iPhone cellular data that's not working. After following a few steps from there, everything started syncing properly again. Worth checking out if you’re having trouble with connectivity or data updates. Edited September 23 by Sandy2314 Quote Link to comment Share on other sites More sharing options...
ArchCaptain Posted September 17 Share Posted September 17 Yes, I've had issues as well. This is what Arccos support said back in May 2024: " Thank you for reaching out to the Arccos Golf Team. The spinning wheel is something we have seen occur with some users. There are a few bugs and glitches with the Launch monitor integration that our team is currently working on fixing. In the meantime, if you X out of the spinning wheel screen, and then go right back in right afterwards, the spinning wheel goes away. We apologize for the inconvenience. We still have a lot of work to do with Launch Monitor integration to Arccos, but we are hopeful that we can develop it down the road to a point where Arccos users can connect their account to a launch monitor for a range or practice session." Quote "The only thing a golfer needs is more daylight" - Ben Hogan Link to comment Share on other sites More sharing options...
omenzies92 Posted September 17 Author Share Posted September 17 On 10/24/2023 at 10:53 AM, omenzies92 said: Is anyone else having issue inputting launch monitor data into the Arccos iOS app? I've tried on numerous clubs, and it will let me enter the carry distance then the app freezes. I can restart the app and the data doesn't seem to save. I am having the issue on an iPhone 14 Pro and having iOS 17. Thats a lot more than they gave me when I reached out. I was able to get info added but I dont know if it helped the caddie all that much and it was too much work to update now that those old launch monitor numbers are old for me. Quote Link to comment Share on other sites More sharing options...
ArchCaptain Posted September 17 Share Posted September 17 I got some other info from them back in may as well: "We still have a lot of work to do with Launch Monitor integration to Arccos, but we are hopeful that we can develop it down the road to a point where Arccos users can connect their account to a launch monitor for a range or practice session." I wanted to see if they had a recommended number of balls to hit to get good metrics, but they didn't give much on that: "As far as using this feature goes, at this time all launch monitor information needs to be manually entered into Arccos if you would like to store that data in the app. The more balls you hit before entering your information, the more accurate your data will be when entering your average!" Quote "The only thing a golfer needs is more daylight" - Ben Hogan Link to comment Share on other sites More sharing options...
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