Deadskins Posted June 1, 2021 Share Posted June 1, 2021 I recently scored a sweet deal on EBay for a XXIO Prime X 5 Wood. In near-new condition, but, no cover. I sent a message to XXIO asking if I could purchase a new/used head cover, explaining I got the club used. Their response was to send me a new one free. (All three seem to be the same company/distributor, which is fine.) Last year, I managed to break my used, 3 Wood shaft, when installing grips. They simply asked that I ship it to them. Two weeks later I got a re-shafted club free of charge. jddaigneault, silver & black, thechrisgibbs and 2 others 5 Quote Ranny Link to comment
thechrisgibbs Posted June 1, 2021 Share Posted June 1, 2021 This is awesome feedback, Deadskins, and kuddos to SRI sports for making the extra effort! It's not often you see that level of customer service, and it creates brand loyalists for sure. MattF and RollingGreens 2 Quote Driver: Stealth 8* turned down to 6* X-Stiff, Graphite Design Tour AD XC-6 3 Wood: Sim 14* X-Stiff, Aldila Rogue Silver 2 Iron/2 Hybrid: Mizuno MP-20 HMB, Graphite Design Tour AD; Forged Tec set to 17* X-Stiff, Catalyst 6.0 P-4 Irons: MP20, Dynamic Gold X100 Wedges: Vokey SM9 50 degree 08F, 56 degree 08M and 60 degree 08M My Putter: B.2, LA Golf Shaft Ball: AVX 5.3 Handicapped; Right Hander; from Salt Lake City, Utah Link to comment
RollingGreens Posted June 1, 2021 Share Posted June 1, 2021 Definitely how you maintain customers. It goes above and beyond what people expect lately and in this sort of economy and social media those types of responses are what can turn more people on to a brand. MattF 1 Quote Stealth 2 Plus 9deg Kai' li Red Stealth 2 13deg Aldilla Rogue Silver Stealth 2 15deg Aldilla Rogue Silver JPX 921 Hot Metal 4-PW Nippon Modus 120s SM8 54 and 58deg Dynamic Gold Wedge Flex Scotty Cameron Newport 2 Titleist ProV1 Hoofer Stand Bag Stewart Q Follow Electric Caddie 300 PRO Rangefinder Official Nippon Regio B+ Driver Shaft Review Official Stewart Q Follow Review Link to comment
juspoole Posted June 2, 2021 Share Posted June 2, 2021 I've had similar experience, but mine dates to an actual club. In college I had a 4 year old Hibore hybrid that I actually hit a hole in the face. Probably too many rocks, I mean range balls. No questions asked, they sent me a new club (updated to the latest similar type) for free. Something I'll always remember, even 13 years later. That went such a long way for a broke college kid. MattF and silver & black 2 Quote Driver: Mavrik Sub Zero 9* (Set to 10) Ventus Blue 6X 2 Hybrid: TSI3 Hybrid Tensei Blue 80 X (17.25*) 3 Hybrid 818 H2 Hybrid Hzrdus RDX Black 6.5 (20.5*) 4 Iron - T200 4 Iron Graphite Design Tour AD IZ X Hybrid Shaft Irons 5-PW: T100-S 5 - GW KBS Tour 130 X Gap/Sand Wedge: Vokey SM6 49* SM8 54* Lob Wedge: Jaws 5 Wedge 58* DG Tour Issue Stiff Putter: Phantom 5.5 34" Pro Platinum Newport 2 35" Taylormade Tour Black Spider 34" Link to comment
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