puttingpirate Posted August 12, 2019 Share Posted August 12, 2019 So, last year we’ve had a really wet winter so I’ve purchased Ecco Biom spiked shoes. At ~230GBP they were quite expensive but I’ve head and read amazing things about Ecco I decided to give them a go. As they were GoreTex they were meant to be waterproof, to my surprise, they weren’t. I went back to my pro shop, they’ve sent them back, they were faulty apparently so I got a new pair. Great. 5/6 months down the line the spikes fall out. I replace them, they fall out again. And again. As I have moved out of the area where my pro shop was - I contacted them and they suggested I contact Ecco directly. Did that, the Customer Service replied that they can’t help and have to deal with point of sale. They have a 2 year warranty so I wasn’t super bothered as I’d be back in my club before it expires. For the meantime I bought another pair of Ecco Biom G3, as they didnt look as chunky as the older version, and overall I was happy with the comfort of the shoe (On top of the 10+ pairs of golf shoes I own already). In May of this year - spikes started to fall out. Replaced, they fall out again. I contacted the store I got them from, sent back, got a new pair. Fast forward to last month, I visit my pro shop and leave them the broken Eccos. They sent them back and Ecco replies that they won’t change them under warranty as ’the spikes have fallen out and been work thus causing the problem with the threads and can’t be replaced under warranty’. Really? Was I meant to take them off as soon as I noticed they’ve fallen out? Do I need to carry spare golf shoes? Not to mention I clean my shoes after every round, and replace the spikes every 10-15 rounds. Anyway, as it’s an expensive pair I went back to their customer services email - havent had a reply yet in over a week. And commented on their instagram politely about shoes breaking, and unfortunately they deleted the comment and not replied to any messages. So yeah, if you buy Ecco shoes - they’re pretty good, but don’t expect them to last. MattF 1 Quote Link to comment Share on other sites More sharing options...
fozcycle Posted August 12, 2019 Share Posted August 12, 2019 I am a shoe ho, and yes, I have two pair of Eccos. The first pair were the Freddy Couples style. I wear them at least twice a week and they are over 4 years old.....no probs. The 2nd pair is just 2 years old and I wear them at least once a month, they are the Bioms with cleats......no probs here either.I guess you just got tagged by the golf gods....ughSent from my iPad using MyGolfSpy Quote Driver: 0311 XF 10.5* w/Project X Cypher 40 gram Senior shaft or 0811 XF 12* w/Evenflo Riptide CB Senior shaft Fairways: 0211 5W & 7W w/ Evenflo Riptide CB regular shaft and Tour Edge E521 9W w/Fubuki HD50 regular shaft Hybrid: None in bag at the moment Irons: Titleist T300 5-PW w/Fubuki MV Senior graphite shafts w/Golf Pride Tour Wedges: Edison forged 49*, 53* and 57* wedges with KB PGI Senior shafts(80 grm). Putter: 33” Evnroll ER2 w/Gravity Grip or ER6 or Bellum Winmore Model 707, or Nike Method Core Drone w/Evnroll Gravity Grip or Tommy Armour Impact No. 3 Bag: Vice cart bag(Black/Lime). Ball: Bridgestone RXS Mindset, Snell MTB Prime X, Maxfli Tour/S/X CG, Titleist Pro V1x or Titleist TruFeel Using Shot Scope X5 and Pinned Rangefinder Link to comment Share on other sites More sharing options...
bens197 Posted August 12, 2019 Share Posted August 12, 2019 I had two pair of Ecco work shoes that were 7 years old and had fallen apart; the soles legitimately disintegrated. Each pair was replaced without question. I’m sorry for your luck but I’d have your spouse or a friend call and inquire. Hopefully you catch a different CS rep. And before anyone says “you cheap SOB, they were seven years old.” I wore them for two years at a desk job and then they sat in my closet. They looked brand new and were just broken in. Quote PING G400 LST Mitsubishi Tensei White 60X TaylorMade SIM2 3 wood Fujilkura Ventus Blue 7-X Titleist U505 2 Tensei 1K Black 85 X Titleist T100 4-P Nippon Modus 3 120X PING S159 50-S 55-H 59-T DG X100 L.A.B. MEZZ Max Broom Accra 47" 79.5* Srixon Z-Star XV Currently testing the 2024 PING S159 wedges… https://forum.mygolfspy.com/topic/63483-testers-announced-ping-s159-wedges/ Was testing, still loving the 2023 Titleist T100 Irons 4-P https://forum.mygolfspy.com/topic/60456-titleist-t-series-irons-2023-forum-review/ Link to comment Share on other sites More sharing options...
Berg Ryman Posted August 12, 2019 Share Posted August 12, 2019 Alright, I'm not absolving Ecco here in anyway, but after one bad experience with their shoes, why did you go back for a second go? That just seems silly to me, especially for someone like yourself who has so many pairs to choose from and I'm sure has had better experience with other companies. I understand the want to gripe about customer service. I've worked those jobs, I've answered these questions and made these calls. But this isn't smart consumerism on your end either. Quote In a Hoofer Lite bag AI Smoke Max, 12*, set -1/D, Project X RDX Smoke Red 50, 6.0 Flex Stealth, 15 degrees, VA Composites Nemesys 70-S E722, 19 degrees, Oban Devotion 80-S JPX 921 Hot Metal Pro 4-P, Nippon 950GH Stiff Flex CBX Zipcore 50* (bent to *49) and RTX Zipcore Tour Rack 54* (bent to *55), DG 115 Spinner, Tour Issue Staff Model TG 60*, Dynamic Gold 120 S300 SIK Golf Flo-C Prov V1X Left Dash... for now Link to comment Share on other sites More sharing options...
puttingpirate Posted August 12, 2019 Author Share Posted August 12, 2019 1 hour ago, Berg Ryman said: Alright, I'm not absolving Ecco here in anyway, but after one bad experience with their shoes, why did you go back for a second go? That just seems silly to me, especially for someone like yourself who has so many pairs to choose from and I'm sure has had better experience with other companies. I understand the want to gripe about customer service. I've worked those jobs, I've answered these questions and made these calls. But this isn't smart consumerism on your end either. Comfort mostly. They’re a breeze to walk in. Quote Link to comment Share on other sites More sharing options...
puttingpirate Posted August 12, 2019 Author Share Posted August 12, 2019 3 hours ago, bens197 said: I had two pair of Ecco work shoes that were 7 years old and had fallen apart; the soles legitimately disintegrated. Each pair was replaced without question. I’m sorry for your luck but I’d have your spouse or a friend call and inquire. Hopefully you catch a different CS rep. And before anyone says “you cheap SOB, they were seven years old.” I wore them for two years at a desk job and then they sat in my closet. They looked brand new and were just broken in. Problem is, I can only go via the pro shop, and them returning the shoes to Ecco. Cant catch other CS rep. bens197 1 Quote Link to comment Share on other sites More sharing options...
JJ JR Posted May 17 Share Posted May 17 I have been buying Ecco gore Tex golf shoes for the last 25 years and always have multiple pairs. Recently a pair I purchased in June of 2020 are now leaking. This is the first time this has ever happened. I contacted Ecco warranty and they said gore tex warranty is only good for one year but their website states: GORE-TEX guaranteed to be waterproof for the lifespan of the product . THEY NOW REFUSE TO HONOR THIS even though the website explicitly states lifespan gore tex warranty. This is DECEPTIVE ADVERTISING. Foot-joy, Adidas, Skechers etc high end shoes have two year warranty and cost less. I am very disappointed that Ecco refuses to honor their printed warranty. They have lost a 25 year golf shoe customer and the warranty customer service at Ecco couldnt care less. Quote Link to comment Share on other sites More sharing options...
Bosox04 Posted May 30 Share Posted May 30 I have been wearing Ecco shoes for 5/6 years, and have never had a problem. Quote Link to comment Share on other sites More sharing options...
TK2HOUSE Posted 2 hours ago Share Posted 2 hours ago I "echo" the issues in Ecco. Best shoe in golf (my opinion) but horrendous customer service. Rarely have issues with the product but when you do, it sucks. Quote Telling my wife to buy quality things over the years has paid off for my golf bag. Link to comment Share on other sites More sharing options...
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