PWF Posted July 19, 2023 Share Posted July 19, 2023 I got my Shotscope & H4 as a package in Nov ‘22 and everything has been fine until early July ‘23 then it just stopped connecting to the GPS satellite at any golf course. The screen shows it attempts 3 or 4 times (pulsing signal) and then it stops pulsing & reverts back to the original ‘GPS & Track’ (as well as other options) I have requested ‘support’ from Shotscope (which was advertised as one of their main strengths) via 4 support tickets over the last 8 days & have only had an auto reply back each time saying they are ‘busy’ I have tried to reset the H4 as per instructions but with no joy, I have even double checked it has the latest updates but it is still dead Any suggestions? Peter tony@CIC and cksurfdude 1 1 Quote Link to comment Share on other sites More sharing options...
cksurfdude Posted July 19, 2023 Share Posted July 19, 2023 Sorry to hear. I have an X5 which has had some issues, but overall working well. That watch has a "hard reset" function which some people have used to clear out problems ... not sure if the H4 has the same thing, but on the X5 it's accessed by holding down the power button continually, past the watch restarting, until you get a new menu to continue. Yes their support has been busy was uncharacteristically unresponsive, but perhaps there is more info on the H4 available on their support website..? sirchunksalot and tony@CIC 2 Quote WITB of an "aspiring" play-ah ... Driver...Callaway Paradym AI Smoke Max (Grafalloy ProLaunch Blue 45/A) 3H...Cobra King Tec (MMT 70/R) 7W...Tour Edge Exotics EXS (Tensei CK Blue 50/R) 4H...Callaway Epic Super Hybrid (Recoil ZT9 F3) 5H...Callaway Big Bertha '19 (Recoil 460 ESX F3) 6i-GW...Sub 70 699 V2 (Recoil 660 F3) SW, LW...Mizuno ES21 54-08, 60-06 (KBS Hi Rev 2.0) Putter...MLA Tour XDream or EvnRoll ER5 ...all in a Bag Boy hybrid bag on an MGI Zip Navigator. ..ball often, not always, MaxFli Tour. Or "found" Pro V1. Forum Member tester for the Paradym X driver (2023) Forum Member tester for the ExPutt Putting Simulator (2020) Other tests: MLA putter; Cleveland Hi Bore driver; Ben Hogan hybrids. For Sale in Classifieds: SkyTrak home launch monitor in excellent condition Link to comment Share on other sites More sharing options...
tony@CIC Posted July 19, 2023 Share Posted July 19, 2023 1 hour ago, PWF said: I got my Shotscope & H4 as a package in Nov ‘22 and everything has been fine until early July ‘23 then it just stopped connecting to the GPS satellite at any golf course. The screen shows it attempts 3 or 4 times (pulsing signal) and then it stops pulsing & reverts back to the original ‘GPS & Track’ (as well as other options) I have requested ‘support’ from Shotscope (which was advertised as one of their main strengths) via 4 support tickets over the last 8 days & have only had an auto reply back each time saying they are ‘busy’ I have tried to reset the H4 as per instructions but with no joy, I have even double checked it has the latest updates but it is still dead Any suggestions? Peter Sorry to hear the problem you're having. Try this solution: https://support.shotscope.com/hc/en-us/articles/360002245697-The-GPS-on-my-device-didn-t-work-what-should-I-do- cnosil 1 Quote Left Hand orientation SIM 2 D Max with Fujikura Air Speeder Shaft Cobra Radspeed 3W/RIptide Shaft 410 Hybrids 22*, 26* Cobra Speed Zone 6-GP/Recoil ESX 460 F3 Shafts SM7 54* Wedge Glide 3.0 60* Wedge O Works putter V3 NX9-HD - 4 Wheel EZGO TXT 48v cart - too many shoes to list and so many to buy And BAG Boy Golf Balls: Vice Pro Plus 2020 Official Tester Beginning Driver Speed - 78 2019 Official Tester 410 Driver 2018 Official Tester C300 Link to comment Share on other sites More sharing options...
RBFL Posted September 19, 2023 Share Posted September 19, 2023 I'm echoing the OP on this, I received my H4 a few weeks ago (early Sept) and have nothing but problems with GPS lock. It worked perfectly the first time but hasn't worked since. It's interesting that the OP says his worked up to July of this year, and mine is having problems from the get-go; similar timeframes suggest a problem with their firmware's GPS lock (I updated immediately to 3.0.44 upon receipt). I've searched their support site for answers and have done the 1 fix they give (linked by tony above) multiple times with no success. I'll be sending a detailed email to support & will report back here with their response (hopefully). Quote Link to comment Share on other sites More sharing options...
Shrek74 Posted September 22, 2023 Share Posted September 22, 2023 You might want to try here - Quote Driver: STMax 230 10.5*, Stiff HZRDUS Smoke Blue RDX, 60g Fairways: 949x 3w / 5w, 15* / 18*, Stiff HZRDUS Smoke Red RDX, 70g Hybrids: 939x 4h, 21*, Stiff HZRDUS Smoke Red RDX, 80g Hybrid Irons: JPX923 Hot Metal Pro, 5-GW, UST Mamiya Recoil 95 F4 Wedges: S23, 54* & 60*, UST Mamiya Recoil 95 F4 Putter: Moment X Tour @ 35" & 71*, Super Stroke Pistol GT 2.0, White/Red Ball: Tour CG Technology: Anarch Rangefinder, V5 w/ Tags Shot Tracking. https://forum.mygolfspy.com/topic/65161-vortex-optics-rangefinders-2024-member-test/?do=findComment&comment=1089247 https://forum.mygolfspy.com/topic/66852-unofficial-review-tpi-virtual-assessment https://forum.mygolfspy.com/classifieds/ - DON'T FORGET ABOUT THE CLASSIFIEDS!!! Link to comment Share on other sites More sharing options...
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