Popular Post tony@CIC Posted September 8, 2020 Popular Post Share Posted September 8, 2020 It occurred to me, as I was reading the recent push email on "Most Wanted Rangefinders" that an important aspect that is missed in testing is customer service. The number 1 pick in this test was Bushnell, however, if you read some of the posts here, Bushnell is definitely lacking in some customer service aspects. I'd like to see Customer Service added as another aspect of Most Wanted Testing, for all products. That feedback would definitely make a difference for me on any purchase. tommc23, JohnSmalls, Tom the Golf Nut and 7 others 10 Quote Left Hand orientation SIM 2 D Max with Fujikura Air Speeder Shaft Cobra Radspeed 3W/RIptide Shaft 410 Hybrids 22*, 26* Cobra Speed Zone 6-GP/Recoil ESX 460 F3 Shafts SM7 54* Wedge Glide 3.0 60* Wedge O Works putter V3 NX9-HD - 4 Wheel EZGO TXT 48v cart - too many shoes to list and so many to buy And BAG Boy Golf Balls: Vice Pro Plus 2020 Official Tester Beginning Driver Speed - 78 2019 Official Tester 410 Driver 2018 Official Tester C300 Link to comment Share on other sites More sharing options...
Tom the Golf Nut Posted September 8, 2020 Share Posted September 8, 2020 I second that one! sirchunksalot and GolfSpy_SHARK 2 Quote Driver, TSi 1 S Flex 3 wood, Aerojet Max UST Helium Nanocore R Flex 5 wood, Aerojet Max UST Helium Nanocore R Flex 7 Wood, Aerojet Max UST Helium Nanocore R Flex 5 Hybrid King Tec MMT R Flex Irons, Tour UST Recoil 95 R Flex (6 - Gap) Wedges, Snakebite KBS Hi- Rev2.0 54* & 60* Agera 35" Ultralight 14-way Cart Bag Link to comment Share on other sites More sharing options...
JohnSmalls Posted September 8, 2020 Share Posted September 8, 2020 I doubt this would make it, but I am curious as to where things are made. The MGS Ball Test and #finditcutit has piqued my interest there as to which companies are really outsourcing production (sometimes R&D, too). sirchunksalot, tony@CIC and GolfSpy_SHARK 3 Quote Gameday Vessel Sunday 2.0/ Ogio Silencer Dynapwr Carbon | Hzrdus Smoke Black Mavrik 3w | Evenflow Riptide FG Tour F5 Hybrid(20,23) | MCA Fubuki Staff Model CB 5-PW | DG 120 Vokey SM7 (50, 54, 58) | DG 120 Studio Stock 15 -ProV1x (left dash) Romans 10:9 Classic Bag Jones Collegiate Clemson Stand Bag Eye 2 Laminate 1973 Staff Dynapower 4-PW Anser DUO Link to comment Share on other sites More sharing options...
GolfSpy_SHARK Posted September 8, 2020 Share Posted September 8, 2020 Yes I had mentioned this in my PING review that the CS was just awesome and would down the road alone get me to look at PING (nevermind they already have a good product). As @JohnSmalls said keeping business state side is big for me as well. Dont really have anything else additional for review but those 2 are top of the list for me. tony@CIC, tommc23, Rickp and 1 other 4 Quote Check out my reviews: G710 Irons Official Review I MC Shaft & V Series Putter Official Review 2022 Forged Tec's Official Review I Nitron Push Cart Official Review WITB: Weapons of grass destruction (link to WITB) Traverse is filled with all this shiny metal and tracked by RadSpeed 8* - MotoreX F1 6X SIM 3W - Project X HZRDUS Green U505 Driving Iron 17* - Project X HZRDUS Black SpeedZone 4H - Project X HZRDUS Black 2022 King Forged Tec's 4-PW - KBS $ Tape 130 48 (SM8), 52 & 60 (SM7) - Nippon Modus 125 S ER2VI PROV1X #19 Are you a veteran? Check out the Veterans Golf Association (VGA) Thread! Link to comment Share on other sites More sharing options...
russtopherb Posted September 8, 2020 Share Posted September 8, 2020 OK, so how does CS get measured? I'm not asking to be smart, I'm asking because I'm not sure how that could be quantified properly. There's such a wide range of potential issues that could cause customer service to get engaged, and then a potentially wide range of responses. MadMex, Golfspy_CG2, GolfSpy_SHARK and 1 other 4 Quote In my carry bag: ST-X 10.5* Kai'li Blue R Flex ST-Z 15* Kai/li Blue R Flex ST-Z 4h Linq Blue R Flex Launcher 5h Launcher CBX 6i-PW CBX 54* & 58* Huntington Beach #10 e12 Contact CURRENTLY TESTING - Mizuno Long Game Link to comment Share on other sites More sharing options...
tony@CIC Posted September 8, 2020 Author Share Posted September 8, 2020 OK, so how does CS get measured? I'm not asking to be smart, I'm asking because I'm not sure how that could be quantified properly. There's such a wide range of potential issues that could cause customer service to get engaged, and then a potentially wide range of responses. Not sure how to structure the metrics, but it's not that novel of an idea. The auto industry has done it for years, as has the boating industry - both oriented to the quality of the product. Also companies today routinely ask you for surveys after contacting a customer service rep. So it wouldn't be that difficult and would further enhance the value proposition of MGS. Sent from my iPad using MyGolfSpy russtopherb 1 Quote Left Hand orientation SIM 2 D Max with Fujikura Air Speeder Shaft Cobra Radspeed 3W/RIptide Shaft 410 Hybrids 22*, 26* Cobra Speed Zone 6-GP/Recoil ESX 460 F3 Shafts SM7 54* Wedge Glide 3.0 60* Wedge O Works putter V3 NX9-HD - 4 Wheel EZGO TXT 48v cart - too many shoes to list and so many to buy And BAG Boy Golf Balls: Vice Pro Plus 2020 Official Tester Beginning Driver Speed - 78 2019 Official Tester 410 Driver 2018 Official Tester C300 Link to comment Share on other sites More sharing options...
tommc23 Posted September 8, 2020 Share Posted September 8, 2020 If you called as a MGS staff member you'd probably get better CS JohnSmalls, tony@CIC, MattF and 1 other 4 Quote Link to comment Share on other sites More sharing options...
JohnSmalls Posted September 8, 2020 Share Posted September 8, 2020 3 hours ago, tony@CIC said: Not sure how to structure the metrics, but it's not that novel of an idea. The auto industry has done it for years, as has the boating industry - both oriented to the quality of the product. Also companies today routinely ask you for surveys after contacting a customer service rep. So it wouldn't be that difficult and would further enhance the value proposition of MGS. Sent from my iPad using MyGolfSpy Product failure percentage might be one way to look at it, but I highly doubt that would ever come to light. Not sure many people would be interested other than competing products GolfSpy_SHARK 1 Quote Gameday Vessel Sunday 2.0/ Ogio Silencer Dynapwr Carbon | Hzrdus Smoke Black Mavrik 3w | Evenflow Riptide FG Tour F5 Hybrid(20,23) | MCA Fubuki Staff Model CB 5-PW | DG 120 Vokey SM7 (50, 54, 58) | DG 120 Studio Stock 15 -ProV1x (left dash) Romans 10:9 Classic Bag Jones Collegiate Clemson Stand Bag Eye 2 Laminate 1973 Staff Dynapower 4-PW Anser DUO Link to comment Share on other sites More sharing options...
MadMex Posted September 9, 2020 Share Posted September 9, 2020 9 hours ago, russtopherb said: OK, so how does CS get measured? I'm not asking to be smart, I'm asking because I'm not sure how that could be quantified properly. There's such a wide range of potential issues that could cause customer service to get engaged, and then a potentially wide range of responses. CS is right there with measuring the "feel" of a club or ball. Another factor which affects the type of CS you receive is the way you speak with CS rep. I have seen people talk to CS at stores acting like they owned the store. Act like an A-hole, get treated like a A-hole. And yes, I have been an a-hole to CS reps on several occasions, sometimes their fault, others,,, mine. GolfSpy_SHARK and russtopherb 2 Quote DRIVER: Cobra F-8 set at 10.5, Aldila NV 2KXV Blue 60 (R) 44 1/2 " 3 & 5 WOOD: Callaway XR-16, Fujikura Speeder Evolution 565 Red (R) IRONS 5-SW: PING G-700, 2 upright, std loft Alta CB (R) + 1/2" HYBRID 3-4: PING G-410, 1 upright, Alta CB 70 Red (R) + 1/2" PUTTER: Byron Experimental GSS Link to comment Share on other sites More sharing options...
Buffly Posted September 9, 2020 Share Posted September 9, 2020 1 hour ago, MadMex said: Another factor which affects the type of CS you receive is the way you speak with CS rep. I have seen people talk to CS at stores acting like they owned the store. Act like an A-hole, get treated like a A-hole The mirror effect! Love it GolfSpy_SHARK 1 Quote Golf is simple - people are complicated. 5w Taylormade SLDR S 19* - 220yd, Ping G2 5-U - 190-105, Maltby M+ 54* & MG 60* - 95-75, Evnroll ER8, Titleist 816 H1 4h 21*, Maltby 4 Hybrid Iron 24* - 210-200, Callaway XR16 8* - 235 carry Link to comment Share on other sites More sharing options...
TENBUCK Posted September 10, 2020 Share Posted September 10, 2020 Customer could make or break a product no matter how good the product is. Quote G400 MAX Ping Tour 65 FW 15* King F-7 PRO-65 G400 Hybrid Alta CB-70 PXG 0211 5-SW Mitsubishi MMT Graphite AP1 52* SW TT XP-95 MG 58* TT DG Wedge Scotty Cameron Custom welded LN Grips- GP MCC+4 Link to comment Share on other sites More sharing options...
Cory O Posted September 10, 2020 Share Posted September 10, 2020 If MGS wanted to add this aspect, the easiest way would probably be to check if the companies have NPS (net promoter scores) out there somewhere available. If that's not available, have the testers call the standard customer service number (not a specific rep who's been helping with the test) and ask a short, set series of questions on standard issues. At the end of it, the testers could rate the service (with something as simple as an NPS). russtopherb and GolfSpy_SHARK 2 Quote 2024 is the year of the short set! Driver: TaylorMade BRNR 11.5* stiff Hybrid: PXG 0311 GEN5 19* Irons: JustGolf Forged Blades (4, 6, 8, PW) Wedge: 56* Forged Prototype Putter: PXG Blackjack Center Shaft 34" Bag: Sunday Golf Loma XL Link to comment Share on other sites More sharing options...
GolfSpy_SHARK Posted September 10, 2020 Share Posted September 10, 2020 7 minutes ago, Cory O said: If MGS wanted to add this aspect, the easiest way would probably be to check if the companies have NPS (net promoter scores) out there somewhere available. If that's not available, have the testers call the standard customer service number (not a specific rep who's been helping with the test) and ask a short, set series of questions on standard issues. At the end of it, the testers could rate the service (with something as simple as an NPS). I like this. Standardized questioning and a “give us your thoughts” type memo at the end Quote Check out my reviews: G710 Irons Official Review I MC Shaft & V Series Putter Official Review 2022 Forged Tec's Official Review I Nitron Push Cart Official Review WITB: Weapons of grass destruction (link to WITB) Traverse is filled with all this shiny metal and tracked by RadSpeed 8* - MotoreX F1 6X SIM 3W - Project X HZRDUS Green U505 Driving Iron 17* - Project X HZRDUS Black SpeedZone 4H - Project X HZRDUS Black 2022 King Forged Tec's 4-PW - KBS $ Tape 130 48 (SM8), 52 & 60 (SM7) - Nippon Modus 125 S ER2VI PROV1X #19 Are you a veteran? Check out the Veterans Golf Association (VGA) Thread! Link to comment Share on other sites More sharing options...
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