Shippers BEWARE!

[PMookie]

I wanted to make sure to share these two instances with the folks here on the forum so that those who print shipping labels at home will be aware of some recent issues I’ve faced using FedEx, and UPS.

In the last month I sold my Clicgear push cart, and a Tensei Orange 80 g shaft. I boxed both of them at home, weighed them at home, and measured them at home, using this info to create labels online, direct, to save money. The Clicgear weighed 24 pounds, and the Tensei weighed less than 3. I got a notice from UPS that “after review”, they were charging me and additional $55 for shipping a box that weighed 74 pounds. Yep. My Clicgear went from 24 to 74. Next I get an email from FedEx that I’m being charged an additional $41 for a box that weighed 15 pounds. Yep. My single 80g shaft went from 2.5 pounds to 15!!!!!!!

I contacted UPS and got a refund for their attempt to overcharge me. Their reasoning was the box had a POTENTIAL weight of 74 lbs based-on its dimensions. POTENTIAL... It didn’t matter what the ACTUAL weight was.... Again, got my money back by going through the dispute avenue.

Today I sent my email to FedEx to dispute their additional charge showing pics of the item sold, etc. I’m hoping I’ll get my $41 back!

So, word to the wise, printing labels at home can save a little bit of money, but maybe it’s better just to do everything AT UPS or FedEx so there can’t be any BS pulled on their end after the items have been delivered.

 

SHIPPERS BEWARE!!!

[Golfspy_CG2]

I know you are a beast and all, but a 15 pound shaft  

I have run into the same thing with UPS box size.  I ONCE shipped a standard size stand bag, 5 pounds at most, add a couple pounds generously for packing, and it was $70!!   Not much I could do.  The guy at the UPS Store said it was due to the Oversize box--a regular size golf bag box--and not so much the weight.   I have found shipping a driver in a driver box at 3 or 4 pounds is more expensive than shipping a set of irons at 8 to 10 pounds in an iron size box.  Again due to the driver box being extra long. 

So I've learned to account for that in my asking price for any driver I sell online. 

[GolfSpy_SHARK]

Last month I shipped a driver shaft to @ejgaudette and went to pre print labels. Same thing pre-measure and pre-weighed at work. UPS/FEDEX were insane pricing not sure what the deal was but I am assuming similar situation. USPS was substantially less and what I would expect to pay. I do not or claim to know the ins and outs of shipping logistics but it was 5x as much to send it through UPS/FEDEX, I was about to drive it to him.

[jddaigneault]

This is absurd. Sorry you had to deal with that. 

[Tom the Golf Nut]

I got bent over the counter by UPS. I used their on line price tool. Entered in the weight and dimensions of the box. Used this price to add to the purchase price for something I sold on line. Completed the transaction and when i went to UPS they increased the price by $25.00. I raised the bull  flag and showed them on my phone. The reply was well I guess that was wrong, our system shows this sorry. Do you want to ship it or not?    

[ejgaudette]

45 minutes ago, Lacassem said:

Last month I shipped a driver shaft to @ejgaudette and went to pre print labels. Same thing pre-measure and pre-weighed at work. UPS/FEDEX were insane pricing not sure what the deal was but I am assuming similar situation. USPS was substantially less and what I would expect to pay. I do not or claim to know the ins and outs of shipping logistics but it was 5x as much to send it through UPS/FEDEX, I was about to drive it to him.

And it also showed up at my house the next day as an added bonus.

[GolfSpy_SHARK]

1 minute ago, ejgaudette said:

And it also showed up at my house the next day as an added bonus.

Talked alot of smack about USPS here prior to that, they must have heard me because I was extremely surprised on both accounts.

[GolfSpy BOS]

Prices have gotten crazy. I sell a fair amount on eBay and have basically just started not using free shipping, which sucks because everyone likes to see that. Too much variability between locations and carriers. 
 

I make sure to have them scan it in at the store so I have proof of the weight in a receipt if needed. 

[PMookie]

43 minutes ago, B.Boston said:

Prices have gotten crazy. I sell a fair amount on eBay and have basically just started not using free shipping, which sucks because everyone likes to see that. Too much variability between locations and carriers. 
 

I make sure to have them scan it in at the store so I have proof of the weight in a receipt if needed. 

Both of these were eBay sales... I’m getting screwed 30 days after shipping. 

[GolfSpy BOS]

5 minutes ago, PMookie said:

Both of these were eBay sales... I’m getting screwed 30 days after shipping. 

Woof then that's even worse.  I'm about to ship out iron shafts I'll be double sure to get my receipt now.

[Kanoito]

And that's not just happening with end customers.

Our company has a big account with UPS and they've been s***: asking the wrong customer for customs clearance, providing internal pricing to wrong customers, charging import tax for wrong items, sending invoices with charges such as "special request" and nobody can explain what the request was...

Unfortunately, not many options out there... FEDEX loses a lot of our packages... so our last hope is switching to DHL...

 

[MaxEntropy]

1 hour ago, Kanoito said:

And that's not just happening with end customers.

Our company has a big account with UPS and they've been s***: asking the wrong customer for customs clearance, providing internal pricing to wrong customers, charging import tax for wrong items, sending invoices with charges such as "special request" and nobody can explain what the request was...

Unfortunately, not many options out there... FEDEX loses a lot of our packages... so our last hope is switching to DHL...

 

We've had great luck with DHL coming from Europe. Hope it works out for you guys.

[release]

Who are running the business these days ?  For that matter, who are running everything these days ?

Bunch of idiots who have no hands on experiences of the role they're taking responsibility.  Very typical in today's society.   Or, worse, this might be a scheme to keep your money there until the process circled back for refund.  The mere action of keeping your money in their account for those weeks could mean something significant if we're talking about 7 figures or more from all the mishandled transactions.. 

It is dead wrong of their action, whether intentionally or not.

 

[PMookie]

10 minutes ago, release said:

Who are running the business these days ?  For that matter, who are running everything these days ?

Bunch of idiots who have no hands on experiences of the role they're taking responsibility.  Very typical in today's society.   Or, worse, this might be a scheme to keep your money there until the process circled back for refund.  The mere action of keeping your money in their account for those weeks could mean something significant if we're talking about 7 figures or more from all the mishandled transactions.. 

It is dead wrong of their action, whether intentionally or not.

 

I wouldn’t have known had I not questioned my recent eBay deposit. FedEx didn’t even notify me!

[release]

21 minutes ago, PMookie said:

I wouldn’t have known had I not questioned my recent eBay deposit. FedEx didn’t even notify me!

Oh my !   They took money from your account but never notified you ??????  Are they counting on there is no better choice for the consumer to turn to ?

This smells funny.  Maybe the corporation had adapted the program to amass numbers under their account at the right time of the month to skim off the interest rate payment from the financial institutions.

Probably some programmer trying to suck out every dime from the system, using digital analyzing program.  Maybe that's why there are more than one shipping carrier, practice this method.  We need to put more people back in production instead of playing with the software.  Sign of the time.

We really have to watch out for our own interest now, I guess time is tough for everyone.  

[fixyurdivot]

No doubt they are playing the odds... that only a few in ten are going to follow up and go through the dispute "process" (gauntlet).  

On 5/4/2021 at 10:21 AM, PMookie said:

Their reasoning was the box had a POTENTIAL weight of 74 lbs based-on its dimensions. POTENTIAL... It didn’t matter what the ACTUAL weight was

Our cars have the "potential" to exceed the speed limit.  I guess we better hope our local police don't get wise to this windfall opportunity .

[Vegan_Golfer_PNW]

I think using ups and FedEx might be the issue. No such issues with Usps except the time I used a uhaul box to ship irons. Never again on that. 

[edingc]

I've had reasonable luck with USPS lately, using PirateShip to print labels at home. I always make sure to enter slightly larger dimensions (round up to nearest inch) and weight (+4 oz), but had a similar experience last month.

I shipped a SuperSpeed-C club to @B.Boston and about two weeks later USPS tried to tell me the box magically shrunk from 48" to 2" long and somehow gained four pounds. Thankfully, PirateShip immediately refunded the overage...

[GolfSpy BOS]

15 minutes ago, edingc said:

I've had reasonable luck with USPS lately, using PirateShip to print labels at home. I always make sure to enter slightly larger dimensions (round up to nearest inch) and weight (+4 oz), but had a similar experience last month.

I shipped a SuperSpeed-C club to @B.Boston and about two weeks later USPS tried to tell me the box magically shrunk from 48" to 2" long and somehow gained four pounds. Thankfully, PirateShip immediately refunded the overage...

I still got the box and label here if you ever need proof! haha