jlew2144 Posted April 5, 2017 Share Posted April 5, 2017 Wanted to put something out there for those that use Arccos for tracking that I've experienced while using a 1st generation system and Android. I installed the product and used it in one round, where it caught 80% of the shots I took and required me to manually input the rest. I didn't think too much of it, because I was playing in January in heavier pants and thought there was some interference. As we had a mild winter here in Ohio I've played 8 rounds since in varying different attire including thin golf shorts, dress pants, casual shorts etc to test the system out. I have experienced nothing but system failure in my attempts to use it that ranged from missing a shot or two here and there, to showing me driving the ball 600yds and 4 putting the 2nd green while still on the 1st. I thought for sure I was doing something wrong so I ventured to the site and looked at their how to's and FAQ. Here's what I made sure I did: phone left front pocket, carry clubs sensor down until ready to hit, repaired sensors, checked battery life etc. Went out this past weekend and it detected my drive off the first tee and then didn't detect another shot until the 3rd hole. So I emailed Arccos to see if there were issues etc and here's what I was told: Hi Josh, Thank you for reaching out to the Arccos Golf Team. Yes, there are a few ongoing issues reported with certain Android devices. However, we do have an expert team of Android developers who are diligently investigating all aspects of the app coding to improve its abilities. A new app release will be made available very soon in the Google Play Store. The team spent all last week in Florida to test variations of the Android app, and are pleased with their findings. We apologize for the temporary limitation with Android, but will continue with improved app releases! We do recommend resetting the sensors that you have purchased second-hand. Here are the steps to reset the sensors: Remove the battery and reset the sensor. Here is a link to a video on how to remove the cover and access the battery. Once you have removed the battery, flip the sensor upside down (sensor screw pointing down), and press and hold the button down for 5 seconds. (No need to replace the rubber cap to press the sensor button.) Then replace the battery and repeat the pairing process. If you have further questions, our number is (844)MY-ARCCOS (844) 692-7226. Our phone lines are open Monday-Friday 11:00 am to 5:00 pm EST. Or feel free to visit our support website Have a wonderful day!! So if anyone is having issues with Arccos and using Android they are aware of the issues and are working towards a fix. 1 Quote Link to comment Share on other sites More sharing options...
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.