Cart Wear on Sun Mountain Phantom

[LittleWalter]

As the title suggests, I have a Sun Mountain Phantom that has some where near the top where it rests against the cart rack.  The bag pulls double duty in riding carts as well as on my Clicgear 3.0.  Has anyone else had issues like this?  Is this something Sun Mountain will remedy, or do I just deal with it until I upgrade bags?

[tony@CIC]

As the title suggests, I have a Sun Mountain Phantom that has some where near the top where it rests against the cart rack.  The bag pulls double duty in riding carts as well as on my Clicgear 3.0.  Has anyone else had issues like this?  Is this something Sun Mountain will remedy, or do I just deal with it until I upgrade bags?

I have a SM bag as well and have wear along the cart strap line. Mine has a 'fabric' type of covering vs. vinyl. My wife has a similar design but in a vinyl material and no wear at all. Both bags are about 7 years old and get a lot of abuse. I'd consider mine more normal wear and tear then a defect. My only beef with the bag is the internal club liners they started pulling apart about 4 years ago.


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[LittleWalter]

Well it is 4 years old.  Maybe that's to be expected.  I did notice that the new C130 bag has rubber in that exact spot where the wear is.

[tony@CIC]

Well it is 4 years old.  Maybe that's to be expected.  I did notice that the new C130 bag has rubber in that exact spot where the wear is.

I didn't notice that when my wife and I were looking at the new C130 pre-covid. I'll have to take another look at the 130 once GG opens up. She really liked the gray bag with the purple trim on top


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[LittleWalter]

As an update, I emailed Sun Mountain last week.  They requested that I send them photos of the damage.  Then, after receiving my photos, offered to repair the bag for only $45 (return shipping included).  I think that's a great deal and great service.  The repair will consist of stitching rubber/vinyl patches over the wear spots (like the new C-130) and inspecting the bag for any additional damage.  I think they've convinced me to keep my bag longer.  Other than the annoying holes, the bag is fine.  To me, this represents great customer service.